In a recent Meath Live story the Office of the Ombudsman revealed that they had received 96 complaints in relation to Meath County Council over the last two year period.
Only ten of these were upheld while another was partially upheld.
However, in a response to the story, the Council has disputed the Ombudsman’s figures.
A spokesperson said, ‘Meath County Council is committed to delivering the best possible service to our customers as outlined in our Customer Service Action Plan. In the period June 1, 2020, to June 1, 2022, the council logged 60,785 customer service queries on our customer services database and dealt with 268,740 telephone calls.
‘According to our records, only 58 valid complaints (0.09% of all customer queries logged on our customer service database) were received by the Ombudsman’s Office during that period, of which only a small minority were upheld.
‘We strive for excellence in our customer service model and endeavour to provide quality services in accordance with the highest standards of effectiveness, efficiency and integrity and we will continue to engage with and consider any recommendations made to us by the Office of the Ombudsman.’
