Before we published our Clamping Chaos story yesterday that detailed one female driver’s two-hour wait to be declamped in the dreaded Forester’s car park on Saturday we emailed what we had written to Apcoa the company that operates clamping there.
We asked for a comment in relation to what was a completely avoidable delay that left the lady visibly upset.
This morning, Donna Bertrand from Apcoa replied saying simply, ‘Thank you for contacting Apcoa Parking. Unfortunately due to GDPR, we are unable to discuss this with yourself.’
According to the Citizens information website the following rules apply to GDPR;
‘The GDPR applies to the processing of personal data by controllers and processors in the EU, regardless of whether the processing takes place in the EU or not. The GDPR also applies to the processing of personal data of individuals in the EU by a controller or processor established outside the EU, where those processing activities relate to offering goods or services to EU citizens or the monitoring of their behaviour.’
We were not looking for personal information on anyone all we wanted was an answer as to whether or not Apcoa felt it was acceptable that a woman should have to wait two hours after paying a fee to have the clamp removed.
To put it simply Apcoa are trying to hide behind red tape and would they do that if they felt that what happened was right?