A fifty seven year old woman who shattered both ankles and damaged her spine when she bravely leapt from the bedroom window of her house has blasted low fare airline Ryanair after they have still failed to refund the cost of a holiday flight, after a two year battle, even though her serious injuries prevented her from travelling.
In July 2022 Dee and husband Alan, from Navan,
Alan and Dee
forked out for flights to Alicante going out with Aer Lingus on September 15th and returning with Ryanair on the 22nd.
The fire at their home happened on the 29th of August and Dees dramatic plunge to safety meant she was hospitalised for a number of weeks and although she was discharged three days before she was due to fly out medics advised her not to do so.
When she contacted Aer Lingus she was issued with a refund for that flight inside three days but Ryanair, who reported a half year profit of €2.18bn, last November are refusing to budge on their decision not to hand back the €254 cost of the couples flights
Angry Dee slammed the decision, ‘I am disgusted absolutely disgusted, it is not the money that matters but their point blank refusal to accept I was badly hurt and that was the only reason I was unable to make the trip is very annoying.
‘I have flown with them a few times since and did mention the situation but haven’t even been offered a discount.
‘ It is very frustrating as they make it seem like I missed the flight when the truth is I was in hospital and not allowed to travel to Alicante in the first place, I didn’t deliberately injure myself to miss out on my holidays.
‘The guy we dealt with in Aer Lingus actually said he had read my story in the newspapers and was sorry for what happened to me and inside seventy two hours we had our money back from them.
‘I guarantee you Ryanair staff read the same newspapers and would have known what happened me but they won’t budge.’
Dee fumed, ‘They are a bit like me after I jumped out the window they haven’t got a leg to stand on but they won’t accept that !
‘It was bad enough missing out on the holiday but this adds insult to what were pretty serious injuries.’
Ryanair have been contacted for comment.
